PRODUCTSCOM LLC
Website: sellfreebuy.com
Policy URL: https://sellfreebuy.com/return-and-refund-policy/
Scope & Applicability
This policy applies to all countries where PRODUCTSCOM LLC operates.
We operate a global eCommerce platform offering products sourced from international suppliers. By placing an order, you agree to the terms outlined in this Return and Refund Policy.
Returns Policy
Eligibility for Returns
We accept returns for:
- Defective products
- Damaged products
- Incorrect items
- Non-defective products (eligible under conditions below)
All returned products must be:
- New and unused condition only
Return Window
- Returns are accepted within a lifetime return window, subject to eligibility review and approval.
Return Method
- Returns must be shipped by mail only
Return Shipping
- Customers are responsible for return shipping costs
- A return label is not provided by the company
Restocking Fee
- A 99% restocking fee is applied to all approved returns, deducted from the product price
Refund Policy
Refunds are only issued after the returned item is received and inspected.
Refund Eligibility
Refunds may be granted if:
- The product is damaged
- The product is defective
- The product is incorrect
- The return is approved under policy conditions
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Customer dissatisfaction
- Incorrect selection by the customer
- Size, color, or preference issues
- Shipping delays
- Customs-related issues
Refund Method
Approved refunds may be issued via:
- Original payment method
- Store credit
- Partial refund (depending on case and restocking fee deduction)
Refund Processing Time
- Refunds are processed within 30 days after approval and inspection
Exchange Policy
We accept exchanges under the same conditions as returns.
Exchanges are only available for:
- Damaged items
- Defective items
- Incorrect items received
All exchange requests are subject to approval and product availability.
Return & Refund Request Requirements
To request a return, refund, or exchange, you must:
- Contact us within the eligible timeframe
- Provide photo or video evidence of the issue
- Include your order number or proof of purchase
Requests without proper documentation may be rejected.
Important Notes
- Unauthorized returns will not be accepted
- Items sent without approval will not be processed
- All returns and refunds are subject to verification and inspection
- PRODUCTSCOM LLC reserves the right to approve or deny requests based on compliance with this policy
Policy Acceptance
By purchasing from PRODUCTSCOM LLC, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
Last Updated: April 2026